The Banfico VOP Service+ platform uses a role-based access control (RBAC) model to manage what users can see and do across functional modules such as service management, conformance validation, monitoring, and user management. Each role defines a distinct set of permissions, allowing organizations to align responsibilities with regulatory compliance and operational workflows. This guide explains the available roles and details how to add, assign, and manage user roles, ensuring your team has the appropriate permissions to operate, monitor, and validate VOP services in line with internal responsibilities and EPC scheme requirements.

User Roles

Service User

This role is designed for those involved in the day-to-day operational management of VOP services. These users have full access to the Service Desk, Service Notification and Service Monitoring modules. They can submit service tickets, manage communications about planned or unplanned downtimes and configure monitoring alerts, track certificate validity.

Conformance User

This role is intended for users who are responsible for validating the institution’s VOP implementation. These users have full access to all testing modules, including Functional Conformance, Name Matching Evaluation, Performance Testing, and API Security Testing. They can create, manage, and execute test plans to ensure that both outbound (Requestor) and inbound (Responder) systems conform to the EPC Rulebook and API & Security Framework specifications. This role is best suited for quality assurance teams, EPC compliance analysts, and test engineers who need hands-on control over VOP conformance activities.

Read Only User

This role grants view-only access to all platform modules. Users in this role can browse service configurations, test results, and monitor dashboards, but cannot make any changes. This role is well-suited for auditors, program managers who need visibility into the platform’s usage and performance without direct involvement in operations or conformance validations.

Admin User

This role provides control over user management. Admins can create, update, and delete user accounts, assign roles, and maintain access governance across the platform. This role is typically reserved for program managers and IT administrators who are responsible for onboarding new users and ensuring that access controls are properly enforced.

User Management Operations

Through User Management menu in Banfico VOP Service+, organisations can securely control who can access the platform and what actions they are permitted to perform. Access is governed by a Role-Based Access Control (RBAC) model, ensuring users only see and interact with the modules relevant to their responsibilities.

Note: Only users with the Admin role can add, edit, or remove users, and assign roles within the platform. An admin user of the client organisation is created when you first onboard to the VOP Service+ platform.

Through the User Management interface, Admins can:

• Add New User (link)
• Update User Permissions (link)
• Remove a User (link)
• Filter and Search Users

Add New User

To add a new user:

1. Login as an Admin user.
2. Click the Add New User button on the top-right corner.

3. Fill in the user's First Name, Last Name, and Email address.
4. Assign one or more User Roles (Conformance User, Service User, Admin, Read Only User).

5. Click Submit to invite the user.

Once submitted, the user will receive an email with instructions to log in.

Update User Permissions

To update a user’s role or details:

1. In the User Management list, locate the user you want to edit.
2. Click the Update button on the right.

3. Modify the assigned roles or user details as needed.
4. Save your changes. The updated user role will take effect upon the user's next login.

Remove a User

To remove a user from the platform:

1. Locate the user in the User Management list.
2. Click the Remove button next to their name.

3. Confirm the removal action.

Filter and Search Users

You can quickly find users using the search and filter functionality:

• Search Bar: Enter First Name, Last Name, or Email to search.
• User Permissions Filter: Filter by role (Conformance User, Service User, Administrator, Read Only User).
• Status Filter: Filter by Active or Inactive status.
• Use the Clear button to reset all filters.

Role Summary Table

Role	Key Focus	Access Level	Recommended For
Conformance User	VOP conformance validation	Full access to testing tools	Quality Analysts, Compliance Analysts
Service User	Operations & monitoring	Full access to service tools	Customer Support, Infrastructure Engineers
Read Only	Visibility & auditing	View-only access	Auditors, Program managers
Admin	User Management	Full administrative rights	Program Managers, IT Administrators

 

User Profile Management

The Profile section in VOP Service+ allows users to securely manage their account information and credentials. This includes viewing account details and updating passwords in line with platform security policies.

Accessing Profile Settings

Every user has a dedicated profile where they can manage their account details and update their password.

To access your profile:

1. Click the user icon in the top-right corner of the screen.

2. Select Profile from the dropdown menu.

3. You can use the left-hand navigation panel to switch between:

1. Account Settings
2. Password

Managing Account Settings

The Account Settings tab displays key user information. It displays your work email and the bank you're associated with. These fields are set by your organization and cannot be edited.

You can update your contact number by selecting the appropriate country code, entering your number, and clicking Save Changes.

Changing Your Password

To maintain a high level of security, VOP Service+ enforces strict password standards.

Follow the steps below to update your password:

1. Go to the Password tab under Profile.
2. Enter your Old Password.
3. Enter a New Password that meets the platform criteria.

Your password must meet the following criteria to ensure account security:

• At least 8 characters in length
• One uppercase letter (A–Z)
• One number (0–9)
• One special character, such as !, @, #, $, or ~

4. Click Save Changes.