VOP Service+
VOP Service+ is a comprehensive SaaS platform that enables EPC VOP participants and RVMs to achieve excellence in VOP service management and make sure the VOP implementation is conforming to the EPC standards.
Service Management capabilities, powered by a centralised communication hub, includes service desk for inter-participant communications, service notifications to the scheme participants and real-time system availability monitoring with configurable alerts.
Conformance Validation capabilities include end-to-end scheme conformance testing that covers the rulebook, VOP API specifications, API Security Framework and the EDS authorisation checks. In addition, the platform offers robust penetration and performance testing functionalities.
VOP Service+ Offers
Service Management
Service Desk
Our Service Desk helps VOP scheme participants manage incidents, raise queries, and resolve issues effectively between them. Integrated with the EPC Directory Service, it streamlines communication, supports real-time updates and ticket tracking, and keeps your teams focused on delivering reliable VOP services. This service can be integrated with the PSP’s service desk solutions.
Service Notification
Our Service Notification feature keeps scheme participants informed with clear, timely updates on the service availability. Whether you're announcing planned maintenance, reporting unexpected outages, or sharing service changes, notifications are sent through a secure and reliable channel.
Service Monitoring
With Service Monitoring, you can monitor the health of your services in real-time with automated checks on VOP APIs, TLS endpoints and eIDAS certificate validity. You can set up email alerts to catch issues early; thereby ensuring high service availability.
Conformance Validation
Functional Conformance
Use our Functional Conformance service to test your Requestor (outbound) and Responder (inbound) implementations against the VOP Rulebook, API specifications, API Security Framework (ASF) and EDS integration. Get detailed results and insights to help yourself (as PSP) evaluate and strengthen your VOP system implementation.
Name Matching Evaluation
Use our Name Matching evaluation feature to validate the accuracy of your responder implementation of the name matching logic. Tests can be configured using Levenstein Distance for both retail and business accounts and are also evaluated against EPC Name Matching Guidelines.
Performance & Penetration Testing
Validate the resilience of your VOP service. Simulate high-traffic loads, uncover security vulnerabilities (covering OWASP Top 10), and test TLS strength— all to help you deliver secure and scalable VOP service. We can also simulate concurrent traffic to your Responder API.
Why use VOP Service+?
Service Desk to ensure reliable and responsive VOP operations with option to integrate with your service desk to efficiently raise and track issues
Centralised Communication for faster and effective collaboration across scheme participants
Detect and respond to disruptions early, from API downtime to certificate expiries
Validate EPC VOP scheme conformance, evaluate name matching accuracy, simulate performance testing and carry out penetration testing
Customise test plans based on Participant’s business needs
Schedule test plans execution and clone relevant test plans
Role-Based Access Control (RBAC) to the portal users